Service calls & aftercare

The job doesn’t
end at the sign-off.

The job doesn’t end at the sign-off.

A misted unit two years on. A door that’s dropped. Service calls that know which install they came from, a warranty register counting down from the day you finished, and a review request that goes out while they’re still pleased.

Tied to the original job

Raise it against the install and the customer, address and history come with it. A call for a window somebody else fitted can stand on its own.

Parts and labour, priced apart

Parts come off your list with supplier, quantity, price and their own VAT rate. Labour is at the company rate, and a goodwill visit is free of charge.

Warranties that count down

Every warranty on every job — glass, frames, hardware, building work — each with its own period from completion. Expiring shows the next 90 days.

Reviews, asked at the right moment

Mark the job complete and it offers the review link by text or email, or not now. The job stays searchable with the balance still showing.

Sign-off

Complete the job. Three things happen.

Mark it complete and the warranty clock starts, the review request goes out, and the job moves to Completed — without anyone doing them one at a time.

Job completed JOB-1042 · Mr Tom Whitaker. Send a review request while it’s fresh?
Text Email Not now
Warranty clock startedfrom Fri 30 Oct 2026
  • Glass10y · to 2036
  • Frames10y · to 2036
  • Hardware5y · to 2031
  • Building10y · to 2036
Review request sentby text · 16:12 Hi Tom, thanks for choosing Northgate Windows. If you have a minute, we’d love a quick review: northgate.link/r/1042
Moved to Completedstill searchable Off the live board, on the completed list with the balance still showing. Reopen it if anything changes.

Service calls

Raised against the
job it came from.

A service call is its own record, with its own diary slot, parts and price — but it points back at the install it came from, so whoever turns up knows what was put in and when.

High, medium, low

Priority sets the order the remedial list is worked in.

Free of charge

A goodwill visit shows no price and no outstanding balance.

Go again

Duplicate it for the return visit, copying only what you choose.

PP Mrs Priya Patel?High SC-0231 · Misted unit, kitchen · 3 Manchester Rd, S10 5DF Raised against JOB-1047
Tue 3 Nov · AM Amir Shah Active

Condensation between the panes, rear kitchen window. Unit fitted Mar 2024 on JOB-1047. Customer prefers mornings — tried to reach them Mon 26 Oct, no answer.

Labour£180.00Company rate · VAT 20% included
Parts£72.00Parts VAT 20% · from your parts list
  • Sealed unit 700 × 900, 28mmNorthgate Glass×1£54.00
  • Glazing packers and tapeNorthgate Glass×1£6.00
Total £252.00 £252.00 outstanding Duplicate Mark complete

Frequently Asked Questions

Straight answers, before you commit to anything.

Does the fitter know what's already in?
Yes. The call points back at the original install, so whoever turns up knows what was put in and when.
What if it's a goodwill visit?
Mark it free of charge — no price, no balance. Still recorded, so you know what goodwill costs over a year.
Can glass and hardware have different warranty lengths?
Yes — ten years on glass, five on hardware, each counted from the completion date.
Where does a completed job go?
Off the live board, on the completed list, still searchable with the balance showing. Reopen it if anything changes.
Is this an extra, or included?
Included in EasyBase Cloud. Nothing to switch on, nothing extra to pay.

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Stop losing the hot leads in the pile.

Start a free 7-day trial and put your next week of enquiries through EasyBase.