End User Licence Agreement

This End User Licence Agreement (“Agreement”, “EULA”) is a legal agreement between you and Inverti Ltd, a company registered in England and Wales (Company No. 15608883), trading as EasyBase CRM (“EasyBase”, “we”, “us”). It governs your use of the EasyBase web application, the EasyBase Companion mobile app and the EasyBase Assistant mobile app (together, “the Software”). By creating an account, signing in, installing or otherwise using any part of the Software, you agree to be bound by this Agreement. If you’re doing so on behalf of a business, you’re confirming you have authority to bind that business, and “you” means that business as well as you personally.

This Agreement covers the licence to use the Software. How we handle your data is set out separately in our Companion Privacy Policy and Assistant Privacy Policy, both incorporated into this Agreement by reference.

EasyBase is a workplace tool. A business (“Account Holder”) subscribes to EasyBase and creates accounts for its staff (“Authorised Users”) — office users on the web application and field or office staff on the Companion and Assistant apps. Each Authorised User’s right to use the Software flows from, and is limited by, the Account Holder’s subscription and the access level the Account Holder grants them. If your access is provisioned by an employer or client, they control your account and can suspend or remove your access at any time.

Subject to your (or your employer’s) compliance with this Agreement and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to:

• access and use the EasyBase web application through a supported browser, for your Account Holder’s internal business purposes;
• download, install and run EasyBase Companion and/or EasyBase Assistant on mobile devices you own or control, for as long as you remain an Authorised User; and
• use any AI features made available in the Software, on the terms in Section 7 below.

This licence is personal to you. You may not sub-license, sell, rent, lease or otherwise make the Software available to any third party, and you may not use the Software to build or operate a competing product or service.

New businesses can try EasyBase free for 7 days; no payment details are required to start a trial, and nothing is charged unless a paid plan is activated. Paid plans are billed per seat, monthly or annually, with a minimum of 3 seats per plan; optional add-on modules and Companion device seats are billed separately. Prices exclude VAT. Seats, plans and add-ons are managed self-serve from the in-app billing portal, and changes are pro-rated automatically. Full current pricing is published at easybase.co.uk/pricing.

You’re responsible for keeping your sign-in credentials confidential and for all activity that happens under your account. Tell us immediately at support@easybase.co.uk if you suspect unauthorised access.

You agree not to:

• reverse engineer, decompile or disassemble the Software, except to the limited extent applicable law makes this restriction unenforceable;
• probe, scan or attempt to breach the security or isolation of any EasyBase system, including another company’s data;
• use the Software to store or send unlawful, defamatory, or infringing content, or to send unsolicited marketing in breach of applicable law;
• misuse the AI or messaging features — for example, to generate spam, abusive content, or automated messages at a volume or nature that breaches SMS, WhatsApp or email marketing regulations; or
• interfere with the proper working of the Software, including through excessive automated requests, or attempt to circumvent seat, usage or plan limits.

We may suspend or terminate access for a breach of this section, with notice where reasonably possible.

You (or your Account Holder) own the business data you put into EasyBase — contacts, jobs, quotes, messages, photos and everything else you create or upload (“Your Content”). You grant us a licence to host, process, transmit and display Your Content solely to provide and support the Software, as described in our privacy policies. You’re responsible for having the right to upload Your Content (for example, a lawful basis to hold a customer’s contact details) and for its accuracy.

The Software relies on third-party providers to work, including Microsoft Azure (hosting), OpenAI (AI features), Twilio (SMS) and OneSignal (push notifications). Your use of features built on these services is also subject to this Agreement; we’re not responsible for outages or changes originating from a third-party provider outside our control.

EasyBase includes AI features — smart summaries, follow-up suggestions, drafted messages, and (in Assistant) spoken answers and voice-driven actions. AI output can be inaccurate or inappropriate for your situation. You’re responsible for reviewing anything AI-generated before relying on it, sending it to a customer, or acting on it — particularly where Assistant asks for confirmation before taking an action on your behalf. AI features are provided “as is” and aren’t a substitute for your own professional judgement.

The Software, and everything in it other than Your Content — code, design, the EasyBase name and logo, and all related intellectual property — belongs to Inverti Ltd or our licensors. Nothing in this Agreement transfers any of that to you beyond the limited licence in Section 2. Any feedback or suggestions you give us about the Software may be used by us without restriction or obligation to you.

EasyBase Companion and EasyBase Assistant are made available through both Apple’s App Store and Google Play. The following additional terms apply depending on where you got the app.

If you downloaded from Apple’s App Store:

• this Agreement is between you and Inverti Ltd only, not Apple, and Apple is not responsible for the app or its content;
• Apple has no obligation to furnish any maintenance or support for the app;
• in the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the app;
• Apple is not responsible for addressing any claims by you or any third party relating to the app, including product liability claims, claims that the app fails to conform to any legal or regulatory requirement, and claims arising under consumer protection or similar legislation — all such claims are our sole responsibility;
• Apple is not responsible for investigating, defending, settling or discharging any claim that the app or your possession or use of it infringes a third party’s intellectual property rights;
• you represent that you’re not located in a country subject to a US Government embargo or designated as “terrorist supporting”, and that you’re not on any US Government list of prohibited or restricted parties; and
• Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement, and upon your acceptance will have the right to enforce this Agreement against you as a third-party beneficiary of it.

If you downloaded from Google Play:

• this Agreement is between you and Inverti Ltd only, not Google, and Google has no responsibility for the app or its content;
• your download and use of the app is also subject to the Google Play Terms of Service in force at the time;
• Google has no obligation to provide maintenance or support for the app; and
• Google is not responsible for addressing any claims relating to the app, including product liability, legal or regulatory conformance, or consumer protection claims — all such claims are our sole responsibility.

This Agreement continues for as long as you use the Software. You (or your Account Holder) can stop at any time by cancelling the subscription in the billing portal or by requesting account deletion — Assistant’s in-app “Delete your account” request, or emailing support@easybase.co.uk. We may suspend or terminate your access for breach of this Agreement, non-payment, or if we reasonably believe your use puts the Software or other customers at risk. On termination, your licence to use the Software ends immediately; provisions that by their nature should survive (ownership, disclaimers, liability, governing law) continue to apply.

The Software is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We don’t guarantee the Software will be uninterrupted, error-free, or free of harmful components, though we work to keep it reliable and secure.

To the maximum extent permitted by law, Inverti Ltd’s total liability arising out of or relating to this Agreement or the Software is limited to the fees you (or your Account Holder) paid us in the 12 months before the claim arose, and we’re not liable for any indirect, incidental, special or consequential loss, or loss of profits, revenue, data or goodwill. Nothing in this Agreement limits liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

You agree to indemnify Inverti Ltd against reasonable losses and costs arising from your breach of this Agreement, your misuse of the Software, or Your Content infringing someone else’s rights or breaching the law.

This Agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from it, without affecting any statutory rights you have as a consumer in your own country.

We may update this Agreement from time to time — for example, as the Software changes. If we make a material change, we’ll update the effective date above and, where appropriate, notify your Account Holder. Continuing to use the Software after a change takes effect means you accept the updated Agreement.

Inverti Ltd (trading as EasyBase CRM), Company No. 15608883
Email: hello@easybase.co.uk