Customer SMS inbox

Text customers from one inbox, not six mobiles.

The job doesn’t end at the sign-off.

Every text you send and every reply that comes back lands in one inbox, threaded by customer and logged against their job. The routine ones, the confirmation and the reminders, send themselves from your own number.

Inbox EmailTexts1
Mr Tom Whitaker09:12That's fine. Do you need the drive clear?1
Mrs Priya Patel08:40You: Hi Priya, confirming we'll be with you on Fri 23 Oct…
Mr Liam WilsonYesterdayThanks, see you Friday.
Ms Sarah WilsonMonYou: Hi Sarah, reminder we're visiting tomorrow (Tue 20 Oct)…
Mr Tom Whitaker+44 7700 900123View contact
Hi Tom, confirming we'll be with you on Thu 22 Oct in the morning. Northgate WindowsMon 12 Oct · 14:36Delivered
That's fine. Do you need the drive clear?09:12
Suggested replies
Yes please, just room for the van. No need, we'll park on the road. Only for the first hour, while we unload.
Yes please, just room for the van.Send
Logged against JOB-1042

One inbox, threaded by customer

Every conversation in one place, sorted by the latest message with an unread count on each, so a reply is never sitting on somebody’s handset.

Replies drafted for you

When the last message is the customer’s, three ready-to-send replies are drafted from the conversation. Click one, change a word if you like, send.

You know it arrived

Every text you send carries its delivery status, from sending to delivered, and a failed one says so instead of leaving you guessing.

Logged against the job

Each text is filed against the customer and their most recent job, and a conversation opens the contact record in one click.

Automatic Reminders

Cut no-shows with automatic
text reminders

A confirmation when you book, a reminder the day before, another on the morning. All automatic, all from your own number, so nobody has to send one.

9 days later13 hours later
Thu 22 OctAMFittingMr Tom WhitakerMon 12 Oct · 14:36The moment it’s bookedConfirmation sent
9 days later
Wed 21 Oct · 18:00The evening beforeReminder sent
13 hours later
Thu 22 Oct · 07:00The morning ofReminder sent
Sent automatically· from +44 7700 900123 Your templates, tokens filled at send time {name}→Tom{date}→Thu 22 Oct{timeOfDay}→in the morning{company}→Northgate Windows
07:14 NWNorthgate Windows
Mon 12 Oct · 14:36Hi Tom, confirming we’ll be with you on Thu 22 Oct in the morning. Northgate Windows
Wed 21 Oct · 18:00Hi Tom, reminder we’re visiting tomorrow (Thu 22 Oct) in the morning. Northgate Windows
Thu 22 Oct · 07:00Hi Tom, just a reminder we’re visiting you today in the morning. Northgate Windows
Great, thanks. See you then.07:14
Text message
Mr Tom Whitaker repliedSMS inbox · 07:14Great, thanks. See you then.

Your Templates

Your number, your words,
nobody typing.

Switch on the texts you want sent automatically and write them once. EasyBase fills in the name, the date and the time of day from the job and sends each one at the right moment.

Your own number

Sent from your own number, so customers know it’s you.

Four moments

Booking, the evening before, the morning of, and sign-off.

STOP means stop

Anyone who replies STOP is never texted again.

TextsSettingsFrom +44 7700 900123
Confirmationsends the moment a fitting is bookedHi {name}, confirming we'll be with you on {date} {timeOfDay}. {company}
Day-before remindersends the evening before, 18:00Hi {name}, reminder we're visiting tomorrow ({date}) {timeOfDay}. {company}
Day-of remindersends the morning of, 07:00Hi {name}, just a reminder we're visiting you today {timeOfDay}. {company}
Review requestsends when the job is signed offHi {name}, thanks for choosing {company}! We'd love a quick review: {link}
Tokens are filled in from the job at send timeA customer who replies STOP is never texted again

Frequently Asked Questions

Straight answers, before you commit to anything.

Where do replies go?
Into one inbox, threaded by customer and sorted by the latest message, with an unread count on each. No reply sitting unseen on somebody's handset.
What if a customer asks us to stop?
Anyone who replies STOP is never texted again. Handled for you rather than relying on somebody remembering.
How do I know a text arrived?
Every message carries a delivery status, and a failed one says so. You're not guessing whether the customer got the reminder.
What are the suggested replies?
When the last message is the customer's, three ready-to-send replies are drafted from the conversation. Click one, change a word if you want, send.
What do I need to send texts?
A Twilio account with credit. Twilio provides the number and sends the messages — you set up an account, add credit and connect it to EasyBase. Messages are billed by Twilio at their rates, not by us.

Stop losing the hot leads in the pile.

Start a free 7-day trial and put your next week of enquiries through EasyBase.

Stop losing the hot leads in the pile.

Start a free 7-day trial and put your next week of enquiries through EasyBase.